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Cancellation & Refund Policy

Last Updated: 03-04-2025 10:05:09

At ORNATE ART PRODUCTS PRIVATE LIMITED, we prioritize customer satisfaction and have a liberal cancellation policy to assist our customers whenever possible.

1. Order Cancellation

  • Cancellations will be considered only if requested immediately after placing the order.

2. Damaged or Defective Products

  • If you receive a damaged or defective item, please report it to our Customer Service team within 2 days of receiving the product.
  • The claim will be processed only after verification by the merchant.
  • We have a no-return policy for our products. Only damaged or defective products can be replaced. by the merchant.
  • If the product is significantly different from what was displayed on the website or does not meet your expectations, you must notify Customer Service within 2 days of receipt.
  • Our team will review the complaint and take an appropriate decision accordingly.

4. Refund Processing

  • If a refund is approved by ORNATE ART PRODUCTS PRIVATE LIMITED, it will be processed within 3-5 business days.

For any further queries or concerns, please reach out to our Customer Service team.